Products and Grades
What material are Maison Soleyah's jewels made of?
Our jewelry is made of 304 or 316L stainless steel, with 18K gold plating for gold-toned models.
They are water and sweat resistant, do not tarnish, and are generally well-tolerated by sensitive skin.
Can I swim with my jewelry on?
Stainless steel withstands fresh water and everyday humidity.
However, to preserve the brilliance of the 18K gold plating over time, we recommend avoiding prolonged baths, chlorinated pools, and salt water.
More information is available in our care guide.
How do I care for my jewelry?
A complete care guide is available here.
We recommend avoiding prolonged contact with perfumes, lotions, and chemicals to preserve the plating.
How to choose the right size?
Most of our rings are adjustable (unless otherwise stated on the product page).
Necklaces and bracelets have a 6 cm extension chain.
Bangles are currently one-size-fits-all (see product page for more details).
If you have a very slender or very wide wrist, or would like a specific length (child, particular adjustment), please contact us directly after placing your order: we can adjust the length free of charge before shipping.
Order & payment
Can I modify or cancel my order?
No modifications or cancellations are possible directly from the customer account.
For any urgent requests, please contact us via the contact page within one hour of placing your order.
Once payment has been captured (approximately 1 hour after validation), no cancellations will be possible.
What payment methods do you accept?
We accept the following payment methods: mastercard, visa, amex, apple pay, google pay, paypal, shop.
Is payment secure?
All transactions are protected by an encrypted and secure payment system.
Delivery
What are the shipping times?
Orders are prepared within 24 to 48 hours, depending on the models ordered.
Where do you deliver?
We deliver to Canada, the United States, and most European countries.
Are there customs fees?
Customs duties may apply depending on the regulations of the destination country.
These charges are the responsibility of the customer.
Returns, Exchanges & Warranty
Can I return a piece of jewelry?
We do not accept returns for refunds.
Can I exchange a piece of jewelry?
Exchanges are possible provided the jewelry is unworn and in perfect condition.
What to do in case of a default?
All our jewelry comes with a 12-month warranty against manufacturing defects.
In case of an issue, please fill out our warranty form available here.
Charm Bar & Customization
How does the Charms Bar work?
Some necklaces, bracelets, rings and bandanas can be customized with a minimum and maximum number of charms, as indicated on each product page.
Can I change my order after it has been placed?
Production usually begins a few hours after order confirmation. If you wish to modify your composition, please contact us as soon as possible via the contact page.